Patrique Mercier Recruitment is a renowned agency specializing in connecting candidates with excellent career opportunities in Greece. We are currently seeking an Estonian Speaking Customer Service representative for an International Airline to join our vibrant team in Athens, Greece. This role is ideal for individuals who are passionate about travel and committed to providing exceptional customer service. As a frontline representative for a prestigious airline, you will assist Estonian-speaking passengers with their inquiries, help them navigate booking processes, and resolve any travel-related issues they may encounter. Your expertise in the Estonian language and dedication to customer satisfaction will be key in ensuring a positive travel experience for our clients. If you enjoy helping others and are ready for a new adventure in Greece, we would love to hear from you!

Responsibilities:

• Deliver outstanding customer service through phone, email, and chat communications in Estonian.
• Assist passengers with inquiries related to flights, bookings, and airline policies.
• Efficiently handle customer complaints and provide suitable solutions.
• Guide customers through the airline’s procedures, ensuring a smooth travel experience.
• Provide accurate information about the airline’s services, destinations, and promotions.
• Document customer interactions and maintain organized records in the CRM system.
• Collaborate with team members to improve service quality and overall customer satisfaction.

Requirements:

• Fluency in Estonian (both spoken and written) is essential.
• Strong verbal and written communication skills.
• Prior experience in customer service, particularly in the travel or aviation sector, is preferred.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of airline operations and basic international travel procedures is a plus.
• Proficiency in using digital tools and customer management software.

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )