Patrique Mercier Recruitment is a distinguished agency specializing in connecting candidates with top-tier job opportunities in their native languages throughout Greece. We are currently seeking an Estonian Speaking Customer Service representative for High-End Coffee Machines to join a reputable team in Athens, Greece. This role is ideally suited for individuals who are passionate about delivering exceptional customer service and have an interest in luxury coffee products. In this position, you will assist Estonian-speaking customers by addressing their inquiries, troubleshooting issues, and providing thorough support for high-end coffee machines. Your expertise in the Estonian language will enable you to create meaningful connections with clients, ensuring they have a delightful experience with our premium products. If you thrive in a dynamic environment and enjoy helping others, we invite you to apply!

Responsibilities:

• Provide outstanding customer service via phone, email, and chat communications.
• Assist customers with inquiries about high-end coffee machines and related accessories.
• Efficiently resolve customer complaints and technical issues.
• Guide customers through product usage, troubleshooting, and maintenance processes.
• Offer accurate information on product features, promotions, and guarantees.
• Document customer interactions and feedback meticulously in the CRM system.
• Collaborate with team members to enhance overall service delivery and customer satisfaction.

Requirements:

• Fluency in Estonian (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer service or a related field is preferred.
• Outstanding problem-solving skills with a focus on customer satisfaction.
• Ability to work independently as well as within a team environment.
• Interest in luxury consumer products, particularly coffee machines, is an advantage.
• Proficient in using digital tools and customer management software.

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )