Patrique Mercier Recruitment Nordic

Icelandic Speaking Customer Experience Associate - Remote in Greece

FULL TIME

October 31, 2024

Patrique Mercier Recruitment is a leading agency committed to connecting talented individuals with exciting career opportunities in Greece. We are currently seeking an Icelandic Speaking Customer Experience Associate to join our remote team. In this role, you will play a crucial part in providing excellent customer support to our Icelandic-speaking clients. Your fluency in Icelandic will be vital in assisting customers with their inquiries, resolving issues, and ensuring a positive experience with our services. If you have a passion for customer care and enjoy working in a flexible remote environment, we would love to hear from you!

Responsibilities:
  • Deliver exceptional customer service through various communication channels, including phone, email, and chat.
  • Respond promptly to customer inquiries, ensuring accurate and detailed responses.
  • Effectively address and resolve customer complaints to maintain high satisfaction levels.
  • Guide customers in understanding our products and troubleshooting any challenges.
  • Maintain comprehensive documentation of customer interactions for quality assurance.
  • Collaborate with team members to share insights and improve service delivery.
  • Stay informed about product updates and industry trends to assist customers effectively.
Requirements:
  • Fluency in Icelandic (both written and spoken) is essential.
  • Excellent communication and interpersonal skills.
  • Previous experience in customer service or related fields is preferred.
  • Strong problem-solving abilities with a customer-focused approach.
  • Ability to work independently and efficiently in a remote setting.
  • Familiarity with high-end consumer products is a plus.
  • Proficiency in customer relationship management (CRM) systems and digital communication tools.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
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