Greece Job Openings
Patrique Mercier Recruitment Nordic
Icelandic Speaking Customer Service for International Airline - Athens, Greece
Athens
FULL TIME
October 31, 2024
Responsibilities:
- Provide exceptional customer service via phone, email, and chat communications in Icelandic.
- Handle inquiries related to flight bookings, schedules, and airline policies.
- Resolve customer complaints and issues promptly, maintaining a high standard of professionalism.
- Guide passengers through the airline's procedures, ensuring clarity and support.
- Offer detailed information on services, promotions, and travel options.
- Keep accurate records of customer interactions and resolutions.
- Work collaboratively with team members to enhance service quality and customer satisfaction.
- Fluency in Icelandic (both spoken and written) is essential.
- Strong verbal and written communication skills.
- Previous experience in customer service, particularly in the travel or airline sector, is preferred.
- Excellent problem-solving skills focused on customer satisfaction.
- Ability to work independently as well as part of a dynamic team.
- Familiarity with airline procedures and international travel regulations is a plus.
- Proficient in using digital tools and customer relationship management software.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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