ROLE SUMMARY
Our client is looking for a Client Engagement Center Support Team Member to join their growing team. This role will be responsible for processing and ensuring the quality of the bookings made by the Client Engagement Center, assisting with staffing duties, and communicating the company's results.
WORK SCHEDULE: 8:00 AM – 5:00 PM Eastern Daylight Time (8:00 PM – 5:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS:

• Process all bookings from the Client Engagement Center
• Handle quality control for all bookings to ensure that they meet the company’s standards and practices
• Manage daily and long-term staffing
• Manage company results and communicate to all parties

QUALIFICATIONS:

• A bachelor’s degree in a related field is preferred
• At least one year of experience in lead generation and/or appointment setting for international clients
• Ability to qualify and prioritize leads effectively
• Demonstrated success in client engagement with measurable results
• Strong written and verbal English skills
• Detail-oriented and has excellent time management skills
• Ability to do tasks and be a team player

What awaits you upon securing the position?

• Attractive compensation
• Assured allowances
• Leave credits
• Overtime Pay
• Night differential benefits
• Comprehensive health and life insurance upon hiring, covering one free dependent
• Special anniversary incentives
• 13th-month salary bonus
• We provide the necessary equipment!

Other Details

• Work Schedule: Night Shift
• Full Time
• Permanent WFH set-up
• Job Type: Full-time

Job Type: Full-time
Benefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift

Experience:

• BPO/OUtsourcing: 3 years (Preferred)
• Account management: 3 years (Preferred)
• Appointment Setting: 3 years (Preferred)
• Lead Generation: 3 years (Preferred)
• Client Engagement: 3 years (Preferred)