Greece Job Openings
Patrique Mercier Recruitment Nordic
Icelandic Speaking Technical Support for Consumers - Athens, Greece
Athens
FULL TIME
October 31, 2024
Responsibilities:
- Provide high-quality technical support to Icelandic-speaking customers via phone, email, and chat.
- Troubleshoot and resolve a variety of technology-related issues efficiently.
- Offer clear and concise guidance to customers throughout the troubleshooting process.
- Document all customer interactions and resolutions in the support database accurately.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Identify and report recurring issues to help improve product quality and support efficiency.
- Fluency in Icelandic (both spoken and written) is essential, along with a good command of English.
- Previous experience in technical support or a relevant IT role is preferred.
- Strong analytical and troubleshooting skills.
- Excellent communication abilities with a focus on customer service.
- Ability to work both independently and collaboratively within a team.
- Familiarity with customer support software or CRM tools is a plus.
- Enthusiasm for learning and adapting to new technologies.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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